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The Sales Automation Mirage: Why More AI Means Less Signal

The Sales Automation Mirage: Why More AI Means Less Signal

by Thomas Wieberneit | May 24, 2026 | Blog, CRMKonvos

The contemporary B2B sales landscape is currently drowning in its own engineering achievements. For the past decade, the holy grail of outbound sales development was scale: how many touches could an automated sequence tool squeeze out of a Sales Development...
Zendesk’s Specialist Bet Is the Right One; and Here’s What Would Make It a Moat

Zendesk’s Specialist Bet Is the Right One; and Here’s What Would Make It a Moat

by Thomas Wieberneit | May 22, 2026 | Blog

If you only read the press releases, Zendesk Relate 2026 told a strong, clean story. The era of the chatbot is over. Welcome the Autonomous Service Workforce. Resolution replaces deflection. Outcome-based pricing is the new norm. Specialization beats generalist...
Sapphire 2026 – What SAP actually did for CX

Sapphire 2026 – What SAP actually did for CX

by Thomas Wieberneit | May 15, 2026 | Analysis, Blog

SAP Sapphire 2026 was a major platform announcement, a competitive shot at ServiceNow, a coherent acquisition story across Reltio, Dremio and Prior Labs. It featured an Anthropic partnership that puts Claude at the center of the SAP Business AI Platform. For anyone...
The AI Ferrari: Why Your CX Strategy is Stuck on Concrete Blocks

The AI Ferrari: Why Your CX Strategy is Stuck on Concrete Blocks

by Thomas Wieberneit | May 13, 2026 | Blog, CRMKonvos

We have reached a point in the hype cycle where “AI” is being sprinkled on enterprise software like a seasoning on a cheap steak: it masks the poor quality of the underlying meat but doesn’t make it more nutritious. In the latest CRMKonvo, Bhawani...
The AI Content Trap: Multiplying Mediocrity at Scale

The AI Content Trap: Multiplying Mediocrity at Scale

by Thomas Wieberneit | May 6, 2026 | Blog, CRMKonvos

The AI Content Trap: Multiplying Mediocrity at Scale Marketing has always suffered from a volume addiction; however, the advent of generative AI has turned a bad habit into a terminal condition. In the recent discussion with Volker Hildebrand in our CRMKonvo, we...
SAP’s Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can’t Easily Match

SAP’s Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can’t Easily Match

by Thomas Wieberneit | May 4, 2026 | Analysis, Blog

On May 4, 2026, SAP announced two acquisitions in the same breath: Dremio, an Apache Iceberg-native agentic data lakehouse, and Prior Labs, a pioneer of Tabular Foundation Models. Neither acquisition is exotic. Together, they are contributing to the most coherent...
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