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The Agentic AI Trust Gap: You Own the Results, Your Vendor Sells the Tokens

The Agentic AI Trust Gap: You Own the Results, Your Vendor Sells the Tokens

by Thomas Wieberneit | Oct 21, 2026 | Blog, CRMKonvos

Vendor keynote season has left us with a great story: autonomous agents run the front office, orchestration layers make everything talk to everything, and trust layers keep it all compliant. As we discussed in our CRMKonvo with Jon Reed, co-founder of Diginomica, the...
Don’t Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

Don’t Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

by Thomas Wieberneit | Jun 6, 2026 | Analysis, Blog

Microsoft Build 2026 produced two announcements that, read together, describe something more interesting than the usual conference launch cadence: a plausible scenario in which enterprise AI stack decisions made in the next 12 months could become significantly harder...
The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.

The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.

by Thomas Wieberneit | Apr 27, 2026 | Analysis, Blog

What Google Cloud Next 2026 actually told us about the titan pecking order Google Cloud Next 2026 wrapped last week. The official version of the story is the one Google wanted you to read: 260 announcements, 1,302 customer use cases, the Gemini Enterprise Agent...
The Agent Wars Are Over. The Substrate Wars Just Started

The Agent Wars Are Over. The Substrate Wars Just Started

by Thomas Wieberneit | Apr 19, 2026 | Blog

Three titan announcements in two weeks reveal what enterprise software vendors are actually fighting over in 2026, and it is not agents. If you have been tracking enterprise AI announcements through 2025, you have been watching a race about agent counts. How many...
AI Agents: Finally, a Digital Assistant That Doesn’t Just Sound Smart?

AI Agents: Finally, a Digital Assistant That Doesn’t Just Sound Smart?

by Thomas Wieberneit | Sep 19, 2025 | Blog

So, the time of agentic AI has come? What does this mean? Not for businesses, but for business users. These days, the main tool in the quiver of every business user in an enterprise is … the web browser. Initially web interfaces to business software and then SaaS...

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Recent Blog Posts

  • The Agentic AI Trust Gap: You Own the Results, Your Vendor Sells the Tokens
  • The NIS2 Compliance Illusion: Why Your Supplier’s PC Dealer Is Now Your Board’s Problem
  • SAP Connect 2026: Autonomous CX Steps Out of the Kitchen
  • SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo
  • The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

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