thomas.wieberneit@aheadcrm.co.nz
AI Agents: Finally, a Digital Assistant That Doesn’t Just Sound Smart?

AI Agents: Finally, a Digital Assistant That Doesn’t Just Sound Smart?

by | Sep 19, 2025 | Blog |

So, the time of agentic AI has come? What does this mean? Not for businesses, but for business users. These days, the main tool in the quiver of every business user in an enterprise is … the web browser. Initially web interfaces to business software and then SaaS software has seen to this. The result? Employees needed to build their workflows around a plethora of different web applications, having open a corresponding number of tabs at any given time. I just counted the ones that I have open: fifty-three. And that doesn’t even count the web browsers that I do not even recognize as such. For example, Apple Calendar, or Microsoft Outlook. Maybe even MS Word … one never knows where there’s a browser these days … Now, with agentic AI moving into the business, these workflows will need to change. How, that heavily depends on the vendors one works with and, of course, the size of the own business. One of the main considerations when moving towards agentic workflows or agent-supported workflows is the orchestration of agents. This becomes especially important when working with different software packages and this is also a core reason for the emergence of protocols like MCP (model context protocol) and A2A (agent to agent) or ACP (Agent Communication Protocol) that are currently developed. Plus, there are a few “agentic” browsers emerging that allow for the orchestration of different agents on the user level. But what is best, what to use – and when? After all, many of the vendors that are already in house, have their own strategies. And many of the buyers,...