by twieberneit | Jan 3, 2022 | Analysis, Blog, CRMKonvos |
The new year just started, so it is the perfect time to look at some data. To keep you curious: There are some interesting data points. I looked at and reviewed the success of our CRMKonvos. We are streaming live on various channels, including my LinkedIn profile, several Facebook channels including mine, the one of Ralf Korb, Korb & Kollegen as well as Tante Emma 4.0 and occasionally Kompetenztraining Ralf Korb. Of course, we are on Twitter using @twieberneit and @loneRangerCRM. Last, but not least we stream to our YouTube channel CRMKonvos. We are live every Tuesday at 10 am PT / 1 pm ET / 7 pm CET. Why do I say that? Because we are serving an international audience and timing matters for live shows. On all of these channels the videos remain available for viewers who could not make it to the live episodes. Shameless plug: Please subscribe to our YouTube Channel! Streaming to Twitch doesn’t seem to be that successful for us. I think, this is due to being live once a week is not often enough to build an audience. And then Twitch is full of gamers, who might be less interested in the latest and greatest of CRM and CX, delivered via good discussions with our expert guests. A hard part is that we haven’t found a solution that gives us detailed statistics, like views over time, duration of the view, engagement, etc. across platforms. Means, getting this data it is all manual work. If there is anyone who has a solution for this: I am all game, let me know via the comments or ping me via my LinkedIn or Twitter profiles. So, I did the data collection and am now able to tell you the 5...
by twieberneit | Apr 6, 2021 | Blog, CRMKonvos |
Starting with the concept of blades we went across a number of different topics related to customer experience with our guest Denis Seynhaeve. Denis is the CEO of 3CLogic, a company that is dedicated to ‘pluggable’ contact centers in the cloud, helping organizations to provide good customer experience via voice technology. So, naturally a number of questions arises. What is blade technology (hint, it doesn’t have anything to do with the blade runner but is closer to the blades used in data centers …)? How does this technology contribute to a customer experience? Why choosing AWS and not another hyperscaler – or run out of own data centers? And, first, and foremost: Why the concentration without exclusivity on ServiceNow? Here, Denis clearly has a strategy that differs from the one pursued by Richard Rosen of Fastcall, who has an exclusive focus on Salesforce. And, last but not least the fundamental question: How to choose the right ecosystem to play in, if one is not an 800-pound gorilla? Answers to these questions and more in our...
by twieberneit | Mar 30, 2021 | Blog, CRMKonvos |
The CRMKonvos gang had the immense pleasure to chat with Ginger Conlon, CRM Playaz alumna and freshly minted Thought Leadership Director at Genesys. Throughout her career, Ginger has seen and and gained more than a little marketing experience, looking more at the strategic angle than tactical execution. How to build brands and messaging around brands etc. Some fascinating questions around these topics are: Who does own customer experience (besides everyone)? Or how to create win-win situations? Listen to Ginger who opens up her in-depth experience for us. This was good for a lively and insightful conversation, hopefully not only for us but also for our audience. And it is not only talk, Ginger also has the...
by twieberneit | Mar 16, 2021 | Blog, CRMKonvos |
Ecosystems is all I say – was his post in Linkedin. And as you can imagine, this sparked quite a discussion. Why? Because “he” is SAP’s venerable Chief CX Evangelist Esteban Kolsky. Not that it needs a reason to invite Esteban to a CRMKonvo (because he is always good for a well founded opinion) but this discussion and the topic itself certainly made it highly interesting to cover some ground and Esteban is always good for a lively discussion. What is an ecosystem – and how does it relate to the word “symbiosis” – if at all? How does one get an ecosystem viable? What is fairness in that context? Is trust a factor? Fairness? Or is that all too fuzzy? And – spoiler alert – as you can imagine by the title: They do not revolve around the customer. I will not tell you what it is though and leave that to Esteban himself. Best of all: Some highly interesting insight in the comments as well. Enjoy the CRMKonvo. We certainly...
by twieberneit | Feb 22, 2021 | Blog, CRMKonvos |
This CRMKonvo was supposed to be with Thomas Verly, a highly experienced Sales- and IT leader. We wanted to learn from his experience how to enable sales operations. What is important, what to measure? Do you really need a CPQ system? Unluckily he could not participate due to the heavy snow storm in Texas that caused major disruption. The good news is that Thomas and his family are safe Now, the CRMKonvos team has more than 70 years of CRM experience. We are coming from very different angles. So, we decided to tackle the topic, making some good points. Enjoy this episode and look forward to another one with Thomas Verly. Coming...
