The Clash of Titans – The Great 2021 Players

by Thomas Wieberneit | Dec 10, 2021 | Blog

The year 2021 comes to an end. More than three years have gone by since the last look at the Clash of Titans, an analysis of how the then big 4.5: Microsoft, Oracle, Salesforce, SAP, and Adobe – along with some other players, are shaping the greater CRM and CX arena....

How to do great Customer Journey Orchestration

by Thomas Wieberneit | Jul 30, 2021 | Blog, CRMKonvos

Following the great discussion about Customer Journey Orchestration that we had with Graham Hill it was obvious that this topic deserves and requires more attention. We had a lot of points and different terms, starting from customer journey management, customer...

Together, Zoom and Five9 shape a new market

by Thomas Wieberneit | Jul 23, 2021 | Analysis, Blog, News

The News On July 18, 2021, Zoom Video Communications, Inc. announced the acquisition of Five9, Inc. in an all-shares transaction. The transaction values Five9 at around $14.7 billion. According to the press release “the acquisition is expected to help enhance Zoom’s...

The Platform CAN Do the Work. Let it!

by Thomas Wieberneit | Jul 10, 2021 | Blog, CRMKonvos, Sponsored

On June 15, 2021, the CRMKonvos crew had the chance to chat with Andreas Schuster, Customer Success Director for SugarCRM in Europe, about the company’s evolving vision and goals. He did not disappoint. Schuster has filled a variety of roles over the years, both in...

Why privacy is not an option

by Thomas Wieberneit | Jul 6, 2021 | Blog, CRMKonvos

Data breaches, ransomware, stolen identities, collecting of data for no benefit of the customer, are only some of the things that we do see every day. There does not seem to be any privacy anymore. This makes privacy and data protection hot topics not only for...