CRMKonvos – The all time hot 5 including some surprises

by Thomas Wieberneit | Jan 3, 2022 | Analysis, Blog, CRMKonvos

The new year just started, so it is the perfect time to look at some data. To keep you curious: There are some interesting data points. I looked at and reviewed the success of our CRMKonvos. We are streaming live on various channels, including my...

How to make an impact on CX – with your supply chain

by Thomas Wieberneit | Dec 28, 2021 | Blog, CRMKonvos

Amazon is surely an example for a company that has the reputation for good CX. Where does it come from? After all, the site is ugly. Too much advertisement, too. But then Amazon has outstanding supply chain and logistics. Customers like having alternatives even when...

Your ultimate 2021 hit list of most read articles

by Thomas Wieberneit | Dec 27, 2021 | Blog

It is this time of the year and I want to extend a heart-felt Thank You! to all my readers who honour me by investing your time into reading my posts, sharing and commenting on them. Thank You! Below is the list of the top 10 posts read by you in 2021 #10: How to...

Death to the silos – long live the silos

by Thomas Wieberneit | Dec 21, 2021 | Blog, CRMKonvos

The word is that it takes two to Tango. It turns out that sometimes it needs three! I will not spoil the excitement by naming who they are, though. Why do we have silos in enterprise software? How to remove them? Do they even need to be removed? Does throwing more...

Customer Service is a changing – finding the logic in support

by Thomas Wieberneit | Dec 14, 2021 | Blog, CRMKonvos

Customer service is in the middle of a transition. Not only is technology capable of doing far more than it was, say, ten years ago, but also are customers expecting far more. That has a consequence for businesses. Automation and conversational AI are one thing. These...