Zoho – A True Unicorn

by Thomas Wieberneit | Mar 2, 2020 | Analysis, Blog

End of January Zoho held its 2020 Zoho Days, an analyst summit, which I was happy to attend, along with more than 60 colleagues, as the only analyst from Germany, as it seems. Sadly, it took me quite a while to complete this – Zoho deserves a faster commentare. But...

From Personalization to Customer Experience

by Thomas Wieberneit | Jun 6, 2019 | Blog

As it is the case for most of my colleagues I regularly get pitched by businesses about customer experience news that they want to talk about and that normally are pretty interesting. So, also a few days ago, when I got pitched by AR relations of a major European bank...

SAP Strategy – Decyphered

by Thomas Wieberneit | Apr 27, 2018 | Analysis, Blog

Much has happened in the SAP world in the past few months that were covered by the requisite number of announcements – and a good deal of analysis, including mine. SAP has Released its first release of S/4HANA for Customer Management Acquired CallidusCloud, a software...

SAP acquires CallidusCloud – A Snap Analysis from Down Under

by Thomas Wieberneit | Feb 1, 2018 | Analysis, Blog

The News On January 30, 2018 SAP announced that its subsidiary SAP America, Inc. has entered into an agreement to acquire Callidus Software Inc., a leader in sales performance management and CPQ software. With a price tag of around $2.4 bn this is the most expensive...

SAP CRM Into S/4HANA – Did SAP Hit Bulls Eye?

by Thomas Wieberneit | Jun 12, 2017 | Analysis, Blog

After having talked with Volker Hildebrand about the future of SAP CRM and whether or not there will be a CRM component in S/4HANA at CRM evolution 2017 I now had the chance to follow up with some folks back at SAP in Walldorf. A little Recap Volker told me that,...