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Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge

Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge

by Thomas Wieberneit | Nov 23, 2020 | Analysis, Blog, Sponsored

The News Fastcall, a renowned developer of CTI solutions that are exclusively dedicated to Salesforce, recently announced the release of its Intercall solution. Intercall helps teams to communicate and interact internally from within Salesforce. The app allows phone...
CRMKonvos – beyondCXM: How to turn customers and employees into raving fans

CRMKonvos – beyondCXM: How to turn customers and employees into raving fans

by Thomas Wieberneit | Sep 25, 2020 | Blog, CRMKonvos

#BeyondCXM. To turn customers and employees into fans as a possibiility to achieve sustainable business is what Ralf Korb and Thomas Wieberneit as hosts discussed with Dr. Winfried Felser and Marc Schmid, CEO of Novadoo. Sometimes the magic of customer experience if...
Zoho Workplace – David has swung his sling

Zoho Workplace – David has swung his sling

by Thomas Wieberneit | Sep 13, 2020 | Analysis, Blog

The News On September 10, 2020 Zoho announced Zoho Workplace, a new cloud based product bundle that is targeted at making a workforce more effective and efficient by bundling collaboration, productivity, and communication tools into one integrated set. As a part of...
Salesforce brings its Field Service solution forward by a notch or two

Salesforce brings its Field Service solution forward by a notch or two

by Thomas Wieberneit | Sep 4, 2020 | Analysis, Blog

The News On September 1, 2020 Salesforce announced its next round of updates to its Field Service Management solution. Eric Jacobson, Salesforce VP Product Management, Field Service  and Gary Brandeleer, Senior Director Product Management, Field Service gave me an...
Salesforce brings its Field Service solution forward by a notch or two

Salesforce Q1 FY21 Numbers – Quite Good, eh?

by Thomas Wieberneit | Jul 7, 2020 | Analysis, Blog

The news It is reporting season – and I am actually already somewhat late to have a look at Salesforce’s Q1 figures of fiscal year 20/21 and to think about some implications. The earnings presentation makes for an interesting overview, more details are in the...
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