How to make Salesforce AppExchange meet its potential

by Thomas Wieberneit | Feb 2, 2021 | Blog, Guest Post

For a few months now I have the pleasure of frequently interacting with Richard Rosen of Fastcall, a company that exclusively focuses on extending Salesforce with CTI software. Rich is a firm advocate of focusing on one ecosystem and to not serving multiple ones. As...

How to choose the right solution – a Salesforce example

by Thomas Wieberneit | Jan 29, 2021 | Blog, Sponsored

In my recent article on how to improve collaboration with Fastcall CTI I summarized a number of requirements that need to be fulfilled by a solution. A good vendor needs to fulfil at least this set of requirements. ·  First and foremost: The software needs to do...

How to improve collaboration with Fastcall CTI

by Thomas Wieberneit | Dec 23, 2020 | Blog, Sponsored

Since February or March of Anno Domini 2020, the Corona pandemic is making the headlines and is driving digital transformation, or at least the digitalization of businesses. For sure, this crisis has forced and is continuing to force many a company into enabling its...

Salesforce, Slack, Facebook, Kustomer – the big epiphany

by Thomas Wieberneit | Dec 15, 2020 | Blog

In the last few days two really interesting acquisitions caught my eye. The obvious one that hardly could be missed, is Slack being acquired by Salesforce for a whopping $27.7 bn, which, to put it into perspective, is $2.2 bn more than Salesforce forecasts as its...

Salesforce in Acquistion Talks with Slack – Good News or not?

by Thomas Wieberneit | Nov 26, 2020 | Analysis, Blog

The News Today various media outlets broke the news that Salesforce is in advanced talks with Slack Technologies about a possible acquisition. The news had two effects: Slack stock went up nearly 40 per cent during trading hours while Salesforce stock loses out by 5...