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CX, communications platforms and what’s great next year

CX, communications platforms and what’s great next year

by Thomas Wieberneit | Dec 5, 2020 | Blog, CRMKonvos

This time, we welcomed Michael Fauscette in our virtual, distributed studio. With him we discussed what will become 2021 trends, looked at his views on the best and worst buzzwords on the market, the role of CDPs and rather communications platforms and what an...
CRMKonvo – Customer Experience and how to do it right

CRMKonvo – Customer Experience and how to do it right

by Thomas Wieberneit | Nov 28, 2020 | Blog, CRMKonvos

This episode starred Nicole France. Nicole is VP and Principal Analyst at Constellation Research. She focuses on digital marketing, sales effectiveness and customer experience. We planned to talk with her about platforms and their role in the ecosystem; eventually we...
CRMKonvo – Freshworks on Platform, CRM and useful AI

CRMKonvo – Freshworks on Platform, CRM and useful AI

by Thomas Wieberneit | Nov 21, 2020 | Blog, CRMKonvos

Freshworks has is now officially a fresh (sorry, I really couldn’t resist this pun) member of the club of platform players. The company introduced its own flavour of CRM and a platform that they build upon. What is next? Lot’s of ground to cover. A...
CRMKonvos – Someone who went out excitedly to find Customer Experience

CRMKonvos – Someone who went out excitedly to find Customer Experience

by Thomas Wieberneit | Nov 15, 2020 | Blog, CRMKonvos

In this episode we welcomed Lars Brodersen, author, publisher, and long time CRM expert. Lars is the author of the customer manifesto, which he wrote as a reaction to a series of pretty unsettling customer experiences, starting from soured milk in his Latte Macchiato...
CRMKonvos – Raj Balasundaram on AI in Marketing and more

CRMKonvos – Raj Balasundaram on AI in Marketing and more

by Thomas Wieberneit | Nov 6, 2020 | Blog, CRMKonvos

It was a Tuesday again. This time Ralf Korb and I greeted Raj Balasundaram, Senior Vice President of AI at Emarsys as our guest – and had a second one, but more on this special appearance below. Of course we were interested in both sides,...
CRMKonvos – Raj Balasundaram on AI in Marketing and more

CRMKonvos – Latin American expert insights: How different is this market?

by Thomas Wieberneit | Nov 2, 2020 | Blog, CRMKonvos

Ralf Korb and I had a special guest in Jesus Hoyos, long time CRM practitioner and analyst who works from Mexico and Florida. Jesus concentrates on the Latin American and North American markets. Apart from being a genuinely great person, he had a lot of...
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