How to add more Punk to CX

by Thomas Wieberneit | Dec 18, 2020 | Blog, CRMKonvos

With our guest Adrian Swinscoe the CRMKonvos team walked the line between Punk and CX, discuss what they have in common. Adrian is the author of Punk CX, a book that he is not ashamed to admit was conceived after having a drink or two. Punk is a reaction to the...

SAP takes Qualtrics public – Surprise, Surprise

by Thomas Wieberneit | Jul 28, 2020 | Analysis, Blog

The News On July 26, 2020, not two years after announcing the acquisition of Qualtrics, SAP announced its intent to take Qualtrics public. The timeline is yet to be communicated. What the press release basically says is that SAP’s cloud growth, including Qualtics was...

Customer Experience in Times of Remote Work

by Thomas Wieberneit | May 20, 2020 | Blog, Webinar

Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event – an event that according to BIS is “extremely [financially] disruptive and that could be behind a systemic [financial]...

Customer Experience on Cruise Ships – It doesn’t always need AI to deliver

by Thomas Wieberneit | Jan 11, 2020 | Blog

It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was not exactly a vacation, too … So, we were looking forward to some downtime and a family cruise with the line that prides itself as being...

Data Rules – SAP acquires Qualtrics

by Thomas Wieberneit | Nov 13, 2018 | Analysis, Blog

The News On November 11, 2018 SAP announced that it has entered a definitive agreement to acquire Qualtrics, the “global pioneer of the experience management (XM) software category”. Here is the full announcement for you to read: WALLDORF, Germany, PROVO, Utah,...