by twieberneit | Jan 22, 2021 | Blog, CRMKonvos |
There is one scary fact in the CRM world. Out of roughly 25 million businesses, only 1 percent has a CRM system. Imagine this! It is a huge waste on one side and a tremendous opportunity on the other side. If vendors find the way into the future of CRM. Nimble seems to have found a way. The CRMKonvos team discussed these and other challenges of CRM systems with Jon Ferrara, founder and CEO of Nimble. We are following his path for quite some time now, how he built Nimble from very small beginnings and always with the thought of enriching an ecosystem with his solution that is formed around simplicity and making life easier not only for the salesreps but for other employees, too. Learn how a philosophy of giving and sharing enables own growth by helping others to grow – from someone who achieved this repeatedly. And yes, Jon also knows why social selling and social CRM are not things anymore – if they have ever been. Jon is a true role model. Learn from him how to scale while being yourself, thinking...
by twieberneit | Dec 2, 2020 | Blog |
A bit more than one year ago I asked whether SugarCRM is getting its mojo back after the company shed its open source roots in 2014 and got acquired by Accel-KKR in August 2018. End of July 2019 the company published its renewed vision under CEO Craig Charlton. The vision is “to create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them”. It revolves around the three topics Intelligent Customer Experience platform and the underlying ‘time-aware’ data modelNo-Touch Information Management with the idea of enabling users to spend less time entering and searching for data in favor of spending more time with their customersContinuous Cloud Innovation to provide a modern and future proof cloud-based software platform Since then quite some things happened to implement this vision. In addition, SugarCRM held a four-hour virtual analyst summit on November 16, 2020. The Analyst Summit The summit itself was fully live, i.e. without any pre-canned parts, and executed using Zoom, including the break-outs into 1:1’s and small group sessions. At least one of the SugarCRM execs also took advantage of the polling feature during his session. The choice of this format made the event both, not so “cineastic” (the new mot-du-jour for virtual events) and very authentic. I need to say that I prefer authentic over cineastic. The sessions covered the status quo, the overall strategy, a customer testimonial and, of course, future plans of the various products, as usual under NDA, so I will not dive into details here. During all sessions I perceived a genuine interest in feedback for the...
by twieberneit | May 28, 2019 | Analysis, Blog |
The future of Nimble is blue – Azure blue. The News This is not about the colour of hope (which is blue, at least, if you are a German, like me), but about the long pending final migration of Nimble to Azure. The company announced on May 22 that it has successfully migrated its leading SaaS Social Sales application from Amazon Web Services to Azure. According to the press release this migration was accomplished in less than four weeks without impact on Nimble customers or, as the press release stated “without a hitch”. With this move Nimble can now “tap into Microsoft’s world-class Azure platform and partner ecosystem to scale”. According to the press release the company reports that, Microsoft being “a global Nimble reseller, and promoting it as the simple CRM for Office 365, demand for the easy-to-use CRM for small workgroups is surging”. Then there are two further interesting pieces covered in the press release. For one: with this move Nimble also “accelerates the delivery of its upcoming 5.0 release using the Azure Platfrom as a Servce (…) and by integrating Common Data Services, Power BI, PowerApps, and Flow”. Nimble 5.0 shall deliver a “company wide team relationship manager that unifies contacts from siloed departments in sales, marketing, customer service, and accounting for Office 365 and G Suite users”. The release of Nimble 5.0 is targeted for June 2019. Second, Nimble emphasizes on the power of ecosystems by putting a spotlight on Nimble being the only ISV on Microsoft’s CSP Cloud Solution Provider marketplace that uses CSP to build a global distribution channel. Nimble does this by...
