How to walk a Fresh way towards CX and EX

by Thomas Wieberneit | Nov 24, 2021 | Analysis, Blog

The News On November 11, 2021 Freshworks held its annual Freshworks Refresh event. This year, the event had a hybrid format with around 250 customers, partners and analysts participating on site while around 17k people have registered for online...

How SugarCRM is setting out to become a Titan

by Thomas Wieberneit | Nov 8, 2021 | Analysis, Blog, CRMKonvos

The news On November 2, 2021, SugarCRM held an analyst summit to share what is going on at the company and to get some candid feedback of the participants. As usual for this type of event, there is quite some information that is still under NDA, so I will be able to...

Zoho One – The Operating System for Business

by Thomas Wieberneit | Oct 19, 2021 | Analysis, Blog, Sponsored

Zoho is a privately-owned technology company that was founded in 1996 as Adventnet, Inc. and has quietly evolved into an ambitious global player that serves the SMB and enterprise markets with cloud applications. The company offers a suite of more than 50...

Zohonomics: How to make a difference by creating resources

by Thomas Wieberneit | Aug 3, 2021 | Blog, CRMKonvos

What does it take to make a company sustainably successful? Why is it so important to combine the global and the local view? And what is Zohonomics about? The CRMKonvos team had the chance to discuss with Vijay Sundaram, Chief Strategy Officer...

How to do great Customer Journey Orchestration

by Thomas Wieberneit | Jul 30, 2021 | Blog, CRMKonvos

Following the great discussion about Customer Journey Orchestration that we had with Graham Hill it was obvious that this topic deserves and requires more attention. We had a lot of points and different terms, starting from customer journey management, customer...