The New Cost-Effectiveness Argument

by Marshall Lager | Feb 27, 2021 | Blog

You don’t buy size 12 shoes for size 9 feet. You don’t get a Bugatti Chiron for grocery store runs. You don’t swat flies with field artillery. And you don’t buy more contact center technology than your business can reasonably grow into.The customer service...

How to enable Sales Operations

by Thomas Wieberneit | Feb 22, 2021 | Blog, CRMKonvos

This CRMKonvo was supposed to be with Thomas Verly, a highly experienced Sales- and IT leader. We wanted to learn from his experience how to enable sales operations. What is important, what to measure? Do you really need a CPQ system? Unluckily he could not...

CRM, CX and the future of privacy

by Thomas Wieberneit | Feb 16, 2021 | Blog, CRMKonvos

The CRMKonvos gang hat an intensive conversation in the intersection of CRM, CX, customer experience and privacy, which by default makes for a highly interesting one, because of all the conflicting goals that are involved. Our guest was Michael Hoos. Michael is a...

How to get CRM for small businesses right

by Thomas Wieberneit | Jan 22, 2021 | Blog, CRMKonvos

There is one scary fact in the CRM world. Out of roughly 25 million businesses, only 1 percent has a CRM system. Imagine this! It is a huge waste on one side and a tremendous opportunity on the other side. If vendors find the way into the future of CRM. Nimble seems...

Why Salesreps hate their CRM – and how to improve this

by Thomas Wieberneit | Jan 1, 2021 | Blog, CRMKonvos

Many CRM systems are still well in the past. They do not do what their users, especially sales people want them to do. They do not see them as helpful. Why not? What can be done to improve the situation? The CRMKonvos team discusses with Denis Pombriant of Beagle...