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SAP CRM for S/4HANA – News from the Customer Frontier

SAP CRM for S/4HANA – News from the Customer Frontier

by Thomas Wieberneit | Jan 6, 2018 | Blog

It has been a little more than half a year now that I didn’t update on what is going on with SAP CRM and S/4HANA (which I will refer to as S/4 from now on; SAP it is time for you to change the unwieldy name to something more manageable). What Happened – So Far As you...
SAP acquires Gigya – A Snap Analysis from Down Under

SAP acquires Gigya – A Snap Analysis from Down Under

by Thomas Wieberneit | Oct 10, 2017 | Analysis, Blog

The News Well, it is already more than two weeks ago that this news hit the wires, but SAP announced the acquisition of Gigya, a leading Customer Identity and Access Management (CIAM) platform vendor. Gigya got placed in the top position of Forrester’s Wave for...
Freshworks acquires Zarget – A Snap Analysis from Down Under

Freshworks acquires Zarget – A Snap Analysis from Down Under

by Thomas Wieberneit | Aug 30, 2017 | Analysis, Blog

The News Freshworks on 29/08/2017 announced that it acquired Zarget, a conversion rate optimization software startup. With this being the ninth acquisition in about two years Freshworks is continuing to augment its development by adding missing functionality from...
SAS Customer Intelligence 360 – Turn Data into Experience

SAS Customer Intelligence 360 – Turn Data into Experience

by Thomas Wieberneit | Jun 20, 2017 | Analysis, Blog

A while ago Angela Lipscomb from SAS got in touch with me to get me introduced to SAS’s concept of a Customer Decision Hub. Their Customer Decision Hub is a solution concept that shall allow organizations to derive insights and to trigger actions from interactions...
Experience requires Engagement – Are Companies Prepared?

Experience requires Engagement – Are Companies Prepared?

by Thomas Wieberneit | May 4, 2017 | Blog

Today’s businesses are in a difficult situation. Their customers demand more experience and contextually relevant engagements than they are equipped to deliver. This places them on a difficult trail that they need to navigate in order to be and stay successful. Their...
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